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Customer Support

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  • Do I need to weather treat the wood on my Utility trailer?

    The wood used on our Utility Trailers are pressure treated from the factory. Using a weather sealer periodically during the life of the trailer will help extend the overall life of the wood.

  • What information do I need to find the right parts?

    Please have your trailer’s Vehicle Identification Number (VIN) ready as it may be needed to quickly identify the parts needed. View our video for help in finding your VIN. To order parts, you may c...

  • How do I purchase parts for my trailer?

    We have partnered with Trailer Parts Superstore®, a leader in the trailer parts and accessories business; they make it easy for you to purchase parts for your Karavan trailer online or by phone. Cl...

  • Should I purchase Painted, Galvanized, or Aluminum?

    Painted trailers are suited for freshwater use and are the lowest cost option of the three. Painted trailers can be more visually appealing than the galvanized trailers and in some cases will match...

  • Which is better, bunks or rollers?

    Bunks are well suited for watercraft trailers, low profile boat trailers, and pontoon trailers. Bunks will perform better than rollers in steep boat launching conditions as well as with larger boat...

  • Where is my VIN number?

    VIN Stickers are located on the trailer towards the front near the tongue/frame intersection. The VIN will begin with either 186 or 5KT and be 17 digits long. The MSO/Title will have the VIN number...

  • Should I purchase Painted, Galvanized, or Aluminum?

    Painted trailers are suited for freshwater use and are the lowest cost option of the three. Painted trailers can be more visually appealing than the galvanized trailers and in some cases will match...

  • What is the difference between torsion and spring axles?

    Torsion axles have the cushioning function built into the axle whereas springs are bolted or u-bolted to the axle. Torsion axles will act independently side to side.

  • How quickly will my parts be shipped?

    When you take advantage of our partnership with Trailer Parts Superstore® your parts will typically be shipped within 48 hours. They make it easy for you to purchase parts for your Karavan trailer...

  • Are my lights submersible?

    Yes. Our LED lights are completely sealed. Our incandescent lights are open on the bottom, however they create a bell jar affect when being submerged and will keep water out of the housing.